Last updated: 13 September 2026
This policy explains how flare.pet handles personal information when you use our website and mobile apps. For privacy questions or requests, contact iflare.pet@gmail.com.
We use information to create and manage accounts, display content, enable communication, run competitions and marketplace transactions, send service notifications, provide support, and protect the service against misuse and fraud. Features requiring information you choose not to provide may be unavailable.
The Android app uses the system media picker to access the photos or videos you select for upload. Camera access supports registration QR scanning. Location access supports pickup and delivery coordinates. Notification permission enables service alerts. You can manage these permissions in device settings. Selecting media for upload can send that media to our service; merely opening the picker does not upload your library.
We use hosting and backend providers, Google Firebase for authentication and app data services, Expo notification services, Google Maps for location features, and Google or Meta when you choose their sign-in options. These providers process information needed for the relevant features under their applicable terms and privacy policies. Processing may occur outside your country.
We do not sell or rent your personal information. We may disclose information when needed to provide a requested service, meet legal obligations, resolve disputes, or protect users and the service. Third-party websites and services linked from flare.pet have their own privacy policies.
We use access controls and technical safeguards to protect information, but no system can guarantee absolute security. We retain information as needed to operate your account and services, fulfil transactions, and meet legal, security, and dispute-resolution requirements.
You can update your profile in the app and request access to, correction of, or deletion of your personal information by contacting iflare.pet@gmail.com.
To request deletion of your account and associated data without installing the app, follow our account-deletion instructions. The email request option also works for Facebook and Google accounts. We may verify ownership and aim to complete verified requests within 30 days.
The request covers account and profile data, uploaded content, and other associated personal data. Some records may be retained for legal obligations, unresolved transactions, disputes, security, or fraud prevention. We will explain applicable exceptions and retention periods when handling your request. Copies independently saved by other users may remain outside our control.
The website uses cookies and browser storage for sign-in sessions and preferences. Restricting these in your browser can prevent some features from working.
flare.pet is not intended for children under 13. If you believe a child under 13 has provided personal information, contact us so we can investigate and address it.
We may update this policy when the service or our practices change. We will update the date above and communicate material changes as appropriate.
Contact: iflare.pet@gmail.com